Privacy policy

Privacy

What information we collect and what we do with it

At Worlds Apart, there are different ways we collect information about you:

When you register with us, we ask for information like your name, e-mail address, address, and contact details. We keep a record of this information.

We keep a record of any emails you send us. This helps us to review any problems or concerns you've had with our products or services.

We also record and sometimes play back incoming calls. This helps us to continually improve our customer service and helps us when we're training new Worlds Apart staff.

We may also record information that you provide when you enter one of our competitions, send us a letter or if you interact with a Worlds Apart website (whether or not you are registered), such as on the Getting to Know You section of Dream Town. This helps us get to know more about our customers.

Under 18s

If you are under 18, you must ALWAYS get your parent(s)/guardian(s) permission before contacting and interacting with Worlds Apart and Dream Town - whether it's entering one of Worlds Aparts competitions, sending Worlds Apart a letter or accessing Worlds Apart’s websites, especially if you are providing Worlds Apart with personal information.

Worlds Apart consider any use of a Worlds Apart website (including Dream Town) without your parent(s)/guardian(s) permission to be unauthorised use. We accept no responsibility for unauthorised use.

Worlds Apart may need to check that your parent(s)/guardian(s) are happy for you to provide your information to us. Where Worlds Apart does need to check with your parent(s)/guardian(s), Worlds Apart will ask you for your parent’s/guardian’s contact details (usually an email address or telephone number) so Worlds Apart can then contact them.

Worlds Apart will always ask for your parent(s)’/guardian(s)’ permission where Worlds Apart wants to use your personal information for marketing or research purposes; to send you Worlds Apart’s newsletter or whether you are allowed to receive the prize and can comply with the competition terms and conditions, if you’re lucky enough to be selected to win a competition.

How we use your personal data

All the information we collection from you is used to improve our customer care and send you newsletters and updates from Worlds Apart and Dreamtown if you opt in to this.

We would only share your data with others in these circumstances:
• In the unlikely event that our business assets are ever sold to or purchased by another company.
• To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).

We will never do any of these things with your data:
• We will never pass on your email address to a third party for marketing purposes
• We will never pass your email address to another company

Cookies

Cookies are small text files that web sites can send to your computer. Cookies are not computer programs, and can't read other information saved on your hard drive. They can't be used to disseminate viruses, or get a user's e-mail address etc. The only information they tell the website, is the information you've already given to us.

Cookies make your website experience faster and easier. Our website uses cookies to help you move around the site and to remember what you've put in your basket.

The European Union Directive on Privacy and Electronic Communications which came into force on 31st July 2002, shows that cookies are a useful tool for many activities, including checking the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used and how they are used, which is why we're providing you with this information.

You can find out more about cookies by visiting www.aboutcookies.org. Lastly, the Directive says that websites must tell you that you can set their computers to reject cookies if you want to. To do this, visit www.aboutcookies.org.

How we use your personal data

All the information we collection from you is used to improve our customer care.

We would only share your data with others in these circumstances:

In the unlikely event that our business assets are ever sold to or purchased by another company.

To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).

We will never do any of these things with your data:

We will never pass on your email address to a third party for marketing purposes

We will never pass your email address to another company

More information

If you have any questions about your personal data or our privacy policy, please contact us at Customer care. You can also see all the information we have about you, and correct any inaccuracies by writing to us at:

Worlds Apart Ltd.The Innovation Factory,St. Columb Major Business Park,Cornwall,TR9 6SX

Opting in and out

If you don't want to receive any further email messages from us please, please email Customer care

If you do not wish to be contacted by Worlds Apart in the future, please email Customer care

Terms of use

Introduction

www.dreamtown.co.uk (the Site) is operated by Worlds Apart Limited (we and us).

Use of the Site is on the terms contained in this document (Terms of Use). If you do not agree to these Terms of Use, stop using the Site immediately. By accessing and using the Site you are indicating your acceptance to be bound by these Terms of Use. They are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on the Site about how the Site operates and the services which are available.

We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site.

Accessing the Site

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. You also understand that we cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

From time to time, we may restrict access to certain features or parts of the Site, or the entire Site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

We reserve the right, in our discretion, to withdraw, suspend or modify the Site or certain features or parts of the Site with or without notice to you, where we have reason to do so. There may also be times when the Site or certain features or parts of the Site become unavailable, whether on a scheduled or unscheduled basis. You agree that we will not be liable to you or to any third party for any withdrawal, modification, unavailability, suspension or discontinuance of the Site or any service available on or through the Site.

Using the Site

You must use the Site and the information available from the Site responsibly. No such information may be used for or in connection with any unlawful, immoral or anti-social purpose, or in a manner which is or may be damaging to our name or reputation.

You may only use this website in accordance with these Terms of Use and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this website.

In particular, you agree that you will not: 

•    post, transmit or disseminate any information on or via this website which is or may be harmful, obscene, defamatory or otherwise illegal;
•    use this website in a manner which causes or may cause an infringement of the rights of any other;
•    use this website or any of the information available from the website, including in any user generated content on the website, in connection with any unlawful, immoral or anti-social purpose or in a manner that is or may be damaging to our name or reputation;
•    use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means;
•    deface, alter or interfere with the front end 'look and feel' of this website or the underlying software code;
•    take any action that imposes an unreasonable or disproportionately large load on this website or related infrastructure;
•    obtain or attempt to obtain unauthorised access, via whatever means, to any of our networks.

Without prejudice to any of our other rights (whether at law or otherwise) we reserve the right to deny you access to this website where we believes (in our absolute discretion) that you are in breach of any of these Terms of Use.

Accuracy of information

We will use reasonable endeavours to ensure that information on the Site is accurate, but commentary and other material posted on the Site are not intended to amount to advice or authority on which reliance should be placed. We make no representation or warranty that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information.

If you find any inaccurate information on the Site please let us know and we will endeavour to correct it, where we agree, as soon as reasonably practicable.

Intellectual property rights

All content on the Site including but not limited to text, software, photographs and graphics is protected by copyright. We, or our licensors, own copyright and/or database rights in the selection, coordination, arrangement and enhancement of such content, as well as in the original content. Except as expressly set out in these Terms of Use, nothing in these Terms of Use or on the Site shall give you any rights in respect of any intellectual property owned by us or our licensors. You shall not assert or attempt to obtain any such rights and you shall not use, copy, reproduce, modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit, our name, trade marks, logos or other proprietary marks, or any of the content of the Site, in whole or in part, except as provided in these Terms of Use.

You may download information from the Site for your own personal non-commercial use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and, if applicable, that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trade mark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

The rights granted to you under these Terms of Use shall terminate immediately upon your breach of any of these Terms of Use.

Links to this and other websites

We may provide hyperlinks from the Site to other internet sites which are operated by other organisations. We are not responsible for external websites that link to the Site or which are linked from it. That we include these hyperlinks does not imply any endorsement of the material on such sites or any association with their operators.

You may not link from another internet site to any page on the Site, without our prior written consent. Such consent will be subject to conditions, including without limitation the following:

•    the link is neither misleading nor deceptive and must fairly indicate the Site as the destination of the link;
•    you do not remove, distort or otherwise alter the size or appearance of our logo;
•    you do not create a frame or any other browser or border environment around the Site;
•    you do not in any way imply that we endorse any products or services other than our own;
•    you do not misrepresent your relationship with us nor present any other false or misleading information about us;
•    you do not otherwise use any of the trade marks displayed on the Site without our express written permission;
•    you do not replicate the home page or any other page of the Site;
•    you do not link from a website that is not owned by you; and
•    any website from which you link to the Site does not contain any content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

Our liability

Although we hope the Site will be of interest to users (and except to the extent that our Trading Terms contained in our Legal section apply), we accept no liability and offer no warranties or conditions in relation to the Site or its content, to the fullest extent such liability can be excluded by law.

If you are a consumer and not a business user, we shall not be liable to you for any business losses and shall only be liable for any losses which are reasonably foreseeable.
If you are a business user, in no event shall we be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of, or inability to use, the Site or information on the Site. Except as provided in these Terms of Use, all terms implied by law are excluded.

We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

Indemnity

You agree to indemnify us and our subsidiaries, affiliates, officers, agents and employees against all liabilities, claims and expenses that may arise from any breach of these Terms of Use by you or from any content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, or your violation of any rights of another.

General

Worlds Apart Limited is a company registered in England. Our company number is 01606138 and our registered office address is Unit 3 Hurling Way, St Columb Major Business Park, St Columb Major, Cornwall TR9 6SX. Our VAT registration number is 706 9452 22.

Any formal legal notices should be sent to us at the address at the end of these Terms of Use by email and confirmed by post.

Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms of Use.

If any part of these Terms of Use is found to be unenforceable as a matter of law, all other parts of these Terms of Use shall be unaffected and shall remain in force.

You and we agree that English law applies to these Terms of Use and that any dispute between us regarding the Site or arising out of or in connection with these Terms of Use will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there.

These Terms of Use were last updated on 23rd September 2009.

More Information

If you have any questions about your personal data or our privacy policy, please contact us at customercare@readybed.com. You can also see all the information we have about you, and correct any inaccuracies by writing to us at: Dreamtown, The Innovation Factory, St. Columb Major Business Park, Cornwall TR9 6SX